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How to get medical help as a foreigner

What to do in an urgent situation, how to use DMS/OMS or travel insurance, and what to prepare for a first clinic visit.

Open official guideStarts with: 112 emergency number

Route

Where this fits

Check what usually comes before or after this guide.

Before thisHigh Risk

Medical insurance for foreigners in Russia

The first medical visit is easier when the user understands which policy or paid-care route applies.

Fast path

Do this in order

Start here if you only need the order. Detailed notes are lower on this page.

  1. Step 1

    Decide if it is urgent

    If there is danger to life, severe pain, injury, loss of consciousness, or a serious condition, call 112. For non-urgent issues, use the policy route.

    Tip: 112 can be called from a mobile phone even with balance or SIM problems.

  2. Step 2

    Call the insurer

    For DMS or travel insurance, call assistance first: confirm the clinic, address, appointment, and what the policy covers.

    Tip: Without pre-approval, the insurer may not reimburse a planned visit.

  3. Step 3

    Bring documents and keep receipts

    Bring passport, policy, address/registration, translations if needed, and keep the contract, receipt, and medical report.

    Tip: Ask for Russian-language paperwork and, if possible, a copy for the insurer.

This guide is informational, not an official service. Requirements and app availability can change. Use the official links when you are ready to act.

Prepare

What you need

  • Passport and policy

    DMS, OMS, or travel insurance with assistance phone number.

  • Insurer contact

    Assistance or hotline number if you have DMS or travel insurance.

Checklist

Mark it off

Before you start

  • You know whether this is emergency or planned careRequired
  • Policy and insurer phone are foundRequired

After you are done

  • Receipt and medical report are savedRequired
  • Next visit or insurance claim is clearRecommended

Details

Detailed notes

Use these notes when the fast path is not enough. Each step shows what to do, how to check it, and what to avoid.

  1. Step 1

    Check

    Decide if it is urgent

    1Compare source
    2Confirm status
    3Continue

    Step 1

    Decide if it is urgent

    If there is danger to life, severe pain, injury, loss of consciousness, or a serious condition, call 112. For non-urgent issues, use the policy route.

    Do

    Compare the result with the official source or provider page before you rely on it.

    Check

    Make sure the name, status, date, provider, or app developer matches the expected result.

    Avoid

    Avoid continuing if the result looks different from the source-backed guide.

    Tip

    112 can be called from a mobile phone even with balance or SIM problems.

  2. Step 2

    Browser

    Call the insurer

    1Open official page
    2Check address
    3Continue

    Step 2

    Call the insurer

    For DMS or travel insurance, call assistance first: confirm the clinic, address, appointment, and what the policy covers.

    Do

    Open the official or provider page linked from this guide, then follow the page instructions.

    Check

    Check the domain, page title, and provider name before you enter details or download anything.

    Avoid

    Avoid links from random chats, unofficial mirrors, or pages that imitate a provider.

    Tip

    Without pre-approval, the insurer may not reimburse a planned visit.

  3. Step 3

    Documents

    Checklist

    1Prepare item
    2Check spelling
    3Keep copy

    Step 3

    Bring documents and keep receipts

    Bring passport, policy, address/registration, translations if needed, and keep the contract, receipt, and medical report.

    Do

    Prepare the document, item, or information named in this step before you visit or submit anything.

    Check

    Check names, dates, spelling, and whether an original, copy, or translation is needed.

    Avoid

    Avoid sending sensitive document numbers or scans through unofficial forms.

    Tip

    Ask for Russian-language paperwork and, if possible, a copy for the insurer.

Open when needed

Useful links

Open these when a step points you to an official page, provider page, or child guide.

Emergency, policy, clinic

Official link112 emergency numberOfficial page about the unified emergency number.112.mos.ruOfficial linkMedical help rules for foreignersLegal reference for medical care for foreign citizens.www.consultant.ruOfficial link326-FZ: OMS insured personsLegal basis for insured-person categories under OMS.www.consultant.ruOfficial linkOMS for foreign citizensOfficial Moscow OMS fund page about policies for foreign citizens.www.mgfoms.ruGuideMedical insuranceDMS, OMS, and documents for different statuses.

Avoid

Common traps

Visiting a random clinic with DMS

First check the insurer network and approval process.

Waiting during dangerous symptoms

If life or health may be at risk, call 112 instead of searching chats or forums.

Questions

Quick answers

Sources and report outdated information4 sources. Open this when you want to verify the guide or send a correction.

Report outdated information

Tell us what looks wrong or needs checking. We review reports before changing guides.

Do not include passport details, phone numbers, bank card data, migration documents, biometrics, or other sensitive personal data.

Next

Related guides

Emergency numbers and safety for foreigners in Russia

Emergency numbers (112, 101, 102, 103), what to do if you lose your documents, your rights during a police stop, how to report a crime, and embassy contacts.

Low Risk
 

Medical insurance for foreigners in Russia

Separate DMS or travel insurance from OMS state insurance. OMS eligibility depends on status, region, and documents, so do not assume it is available automatically.

High Risk